Challenge
Small and medium enterprises (SMEs) rely heavily on cross-border payments to sustain and grow their businesses. Many of them still face complex, time-consuming, and opaque digital payment experiences. Existing platforms often focus on functionality and compliance but overlook usability, accessibility, and emotional reassurance factors that build trust and confidence in financial transactions.
Solution
To address the challenges faced by SMEs in managing cross-border payments, the new MoneyMatch digital platform is designed as a customer-centric, intelligent, and seamless experience built through a design thinking approach that prioritizes user needs at every stage.
Old Web
Mid-fi Screen Flow
Usability Testing
Task 1: Ask user to walkthrough the edit widget function in dashboard.
Task 2: Ask user to walk view FX Charts, Transfer Activity, Rates and Alerts in the dashboard section.
Task 3: Ask user to walkthrough the transfer fucntion.
Task 4: Ask user to create recipient and add bank account
Task 5: Ask user to make payment and upload payment receipt
Task 6: Ask user to view status and download status receipt
Insights
Many users did not know to select edit widget function to view the dashboard features.
Some users did not want to remove the widgets as they prefer all the features to be shown in the dashboard.
Add new beneficiary form is lengthy and prefer favourite option
Users still wants to review the beneficiary form after filled in.
Users thought invoice can be reviewed after uploaded.
Final Iteration
User Flow
Hi-Fi Screen Flow
Final Design